Terms of Use


1. Application of Terms

1.1. Please carefully read the following website terms (“Terms”) before using and obtaining any information through this website.

1.2. Access to any information on this website and use of this website is conditional on your acceptance of these Terms. By using this website, you confirm that you agree to these Terms. If you do not accept these Terms, then you are required to immediately exit this website.

1.3. References in these Terms to “YOU Travel”, “we”, “our” and “us” shall be a reference to YOU Travel Limited (NZBN 9429042252559), the banner group that licences the YOU Travel brand to independently owned and operated member stores, some of which operate under the YOU brand and other which operate under their own brand.

1.4. YOU Travel may change these Terms at any time by updating them on this website. Your continued use of this website means that you agree to the changed terms. We also reserve our right to suspend or discontinue access to this website at anytime.


2. Your booking terms are with your local YOU Travel store

2.1. Your booking terms and conditions for any holiday arrangements are with your local YOU Travel store, and not YOU Travel. The booking terms and conditions for your local YOU Travel store can be found on their website or requested from your YOU Travel consultant.


3. Use of website

3.1. The information on this website is directed solely at those who access the website and travel from New Zealand.

3.2. Neither this website nor the content, data, information or materials on it may be copied, reproduced, modified, transmitted, distributed, republished, uploaded, sold, or transferred, except that one copy of materials presented on this website may be copied and transmitted on a single computer strictly for personal, non-commercial use.

3.3. You must use this website in a responsible and co-operative manner and, without limitation, you must not:

(a) make any fraudulent, speculative or false enquires via this website;
(b) knowingly transmit any virus or other disabling feature to this website;
(c) transmit to the website any threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited;
(d) tamper with, hinder the operation of or make unauthorised modifications to the website;
(e) use the website while impersonating another person;
(f) delete data from the website without our permission;
(g) frame this website as part of another site or cache this website for commercial benefit; or
(h) breach any third party’s rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws using this website.

3.4. We do not warrant that this website is free from computer viruses or other properties that may cause loss or damage.


4. User Indemnity

4.1. You indemnify, and hold YOU Travel and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, any tax, legal and/or accounting fees, arising out of or in connection with your access to or use of this website or your violation of these Terms.


5. Intellectual property rights

5.1. YOU Travel is the owner or the licensee of all intellectual property rights in this website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel). Those works are protected by trade mark, copyright and other intellectual property and trade practices laws and treaties around the world. All such rights are reserved.

5.2. The material contained within this website is the property of YOU Travel or its affiliates unless identified as belonging to third parties. The name “YOU Travel” and any other marks, logos and graphics of YOU Travel displayed on this website are trademarks of YOU Travel. Any other company and product or service names displayed on this website may be the trademarks of third parties. You must not reproduce, duplicate, copy, sell, assign, resell or exploit such trademarks or any other portion of this website without our express prior written permission.


6. Links to other sites

6.1. This website may contain links to other websites. YOU Travel is not responsible for the content of other websites; we are not recommending these websites or their products or services to you. If you suffer any loss or damage from visiting another website or using a third parties product or service, we are not liable. Any person who wishes to establish a link with this website must obtain prior written permission from YOU Travel.


7. Accuracy

7.1. Although YOU Travel makes reasonable efforts to ensure the accuracy of all information and prices displayed on this website, errors can occur. The price offered by your local YOU Travel member store will be the price applicable to your booking with them.


8. Disclaimers and liability

8.1. To the extent permitted by law, neither YOU Travel nor any of its related bodies corporate, directors, employees or agents shall be liable for any loss or damage in contract, tort or otherwise (including direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of this website and/or any of the information or material contained on this website and/or use of or access to any other information or material via web links from this website or any inability to access or use this website.

8.2. Under circumstances where YOU Travel’s liability cannot be excluded and where liability may be lawfully limited, YOU Travel’s liability is limited to $100.

8.3. Nothing in these Terms is intended to limit any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

9. Privacy Policy

9.1. YOU Travel understands and respects the importance of your privacy and is committed to protecting your privacy in accordance with the Privacy Act 1993. Please also read our privacy policy, because it will apply to all information you provide to us.


10. General

10.1. We may assign or transfer these Terms, at our sole discretion, without restriction. You may not assign or transfer your rights under these Terms without our prior written consent, which may be withheld in absolute discretion.

10.2. Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by YOU Travel:

(a) via email (in each case to the address that you provide) or
(b) via this website. For notices made by email, the date of receipt will be deemed the date on which such notice is sent.

10.3. If any provision or part-provision of these Terms is or becomes void, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision will be severable and deemed to be deleted, and will not affect the validity, legality or enforceability of the remaining provisions.

10.4. These Terms are be governed by and construed in accordance with New Zealand law. You agree to submit to the exclusive jurisdiction of the courts of New Zealand with respect to any claim or matter arising out of or in connection with these Terms or their termination.

These terms were last updated on 25 May 2020.