1 - Use of Site
1.1 YOU Travel is a New Zealand registered company and the information on this website is directed solely at those who access the website and travel from New Zealand.
1.2 YOU Travel reserves the right to amend or suspend these Terms without prior notice to website visitors. We may also change any aspect of the website or its content without prior notice.
1.3 Neither this website nor the content, data, information or materials on it may be copied, reproduced, modified, transmitted, distributed, re-published, uploaded, sold, or transferred, except that one copy of materials presented on this website may be copied and transmitted on a single computer strictly for personal, non-commercial use.
1.4 These Terms are governed by the laws in force in New Zealand and you hereby submit to the exclusive jurisdiction of the courts of New Zealand and/or any relevant tribunals for determining any dispute concerning these Terms.
1.5 You must use this website in a responsible and co-operative manner and, without limitation, you must not:
a) make any fraudulent, speculative or false enquires, bookings or reservations or requests using this website;
b) knowingly transmit any virus or other disabling feature to this website;
c) transmit to the website any threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited;
d) tamper with, hinder the operation of or make unauthorised modifications to the website;
e) use the website while impersonating another person;
f) delete data from the website without our permission;
g) frame this website as part of another site or cache this website for commercial benefit; or
h) breach any third party’s rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws using this website.
1.6 We do not warrant that this website is free from computer viruses or other properties that may cause loss or damage.
1.7 We reserve the copyright and all proprietary rights in this website and all content. The material contained within this website is the property of YOU Travel or its affiliates unless identified as belonging to third parties. The name “YOU Travel” and any other marks, logos and graphics of YOU Travel displayed on this website are trademarks of YOU Travel. Any other company and product or service names displayed on this website may be the trademarks of third parties. You are not granted any right or license to use any such trademarks.
[Repeats clause 1.4]
1.8 This website may contain links to other websites. YOU Travel is not responsible for the content of other website; we are not recommending these websites or their products or services to you. If you suffer any loss or damage from visiting another website or using a third parties product or service, we are not liable. Any person who wishes to establish a link with this website must obtain prior written permission from YOU Travel.
1.9 To the extent permitted by law, neither YOU Travel nor any of its related bodies corporate, directors, employees or agents shall be liable for any loss or damage in contract, tort or otherwise (including direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of this website and/or any of the information or material contained in this website and/or use of or access to any other information or material via web links from the website or any inability to access or use the website. YOU Travel’s liability will also be limited to the extent that any relevant international conventions (for example the Montreal Convention in respect of travel by air) limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where YOU Travel’s liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required under applicable law (including the Consumer Guarantees Act 1993). This liability clause is subject to your rights under the Consumer Guarantees Act and nothing in these terms and conditions is intended to limit any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
2 – Pricing & Booking information
2.1 Unless otherwise stated, all prices stated are in New Zealand dollars and are inclusive of all taxes including good & services tax (GST), airport taxes, fuel surcharges and insurance levies. Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Airline taxes will be confirmed at the time your airline ticket is issued.
2.2 All prices featured on this website are subject to availability and conditions are subject to change without notice. We are reliant on information supplied to us by providers and other third parties. Therefore, prices and availability may change after prices are published on this website and before you book your holiday or travel arrangements. Whilst all endeavours are made to ensure all information on this website is accurate and up to date, by using this website you acknowledge that we have no responsibility for the accuracy, completeness, currency or availability of this information.
2.3 Your agreement for any travel booked featured on this website is with the relevant provider, and YOU Travel acts as an agent only. YOU Travel’s obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel providers including bookings made via this website. All bookings are made subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these providers. YOU Travel can provide you with copies of the relevant provider’s terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused solely by fault on our part, are not against YOU Travel (and, to that extent, are subject to clause 1.10).
2.4 YOU Travel shall not be responsible for the content of any material or promotion supplied by or derived from providers and shall not be liable for any direct or indirect loss of damage suffered by you (or any other party) from accessing, using, relying on or trading with such providers.
2.5 Whilst every effort is made to ensure that all information and prices displayed on this website is complete and accurate, errors may occur from time to time. We reserve the right to correct any errors or omissions, and any booking made based on an incorrect price will not be valid. You will be advised of any such error at the earliest opportunity whereupon you will then have the option to pay the correct price or to cancel and receive a full refund of any monies already paid by you.
2.6 Prices do not include any items of a personal nature such as telephone calls, alcoholic beverages, gratuities, meals, transport within your home port and return etc, unless otherwise indicated.
2.7 “Specials” are available for a limited time. You must check with us whether a “special” displayed on our website is still available. There may be particular terms and conditions that apply to “specials”. You must contact YOU Travel or the third party provider to determine whether any particular terms and conditions apply.
3 – General Booking Conditions
3.1 You are responsible for obtaining all passport, visa and health information required. We will assist you to obtain such information on request, however, the final responsibility for obtaining the necessary information and complying with any passport, visa and health requirements remain with you. When assisting with an international travel booking, YOU Travel will assume that all travellers on the booking have a valid New Zealand passport.
3.2 Special requests will be passed on to the travel providers but can never be guaranteed. YOU Travel should be advised of any special request no later than 7 days prior to departure.
3.3 All airlines have their own rules and regulations with regard to ticketing. We will not accept responsibility for non-compliance with such regulations and strongly recommend that you check these details with the airline prior to travel.
3.4 YOU Travel does not take responsibility for any flight time or number alteration made by airlines.
3.5 Your ability to amend and cancel bookings is dependant upon the terms and conditions applied by each travel provider. Cancelled bookings may incur providers fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Provider fees may also apply where a booking is changed and when tickets or documents are re-issued. Where YOU Travel incurs any liability for a provider cancellation fee for any booking which you change or cancel, you agree to indemnify YOU Travel for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the provider, YOU Travel will not provide a refund to you until YOU Travel receives the funds from that provider. In additional, YOU Travel reserves the right to charge its own fees for any requested amendments or cancellations.
3.6 YOU Travel strongly recommends that you take out appropriate travel insurance to cover your travel arrangements. YOU Travel will not take responsibility for, and has no liability to, any clients who choose not to take out a comprehensive travel insurance cover for travel arrangements made.
a) you make an enquiry online, by email, letter, fax or on the phone;
b) you purchase travel products from us, and necessary personal information must be provided;
b) when you subscribe to our newsletter, enter competitions, complete surveys, provide feedback or register with us.
5 - Cookies
5.3 YOU Travel may also collect information regarding what you browse, including products and services viewed. By doing this, it best helps YOU Travel measure respective numbers to various pages and sections including details of searches made. Collecting this information also best helps YOU Travel measure the usage of advertising banners and other click through options from the website. This information may be disclosed to third parties, excluding any personal information on visitors.