Keeping you up to date...
24 March 2020
Dear Valued YOU Travel Customer,
We're working from home but our business is still going!
During this time of uncertainty, keeping our services going and the safety of our staff, remains key for us.
After the Government's announcement yesterday with the COVID-19 alert raised to level three, and again to level four 48 hours later, with all non-essential business being closed, effective as of close of business today, 24 March 2020, we have ensured that staff work from home and will remain contactable.
What this means for you...
YOU Travel remains operational and we are working to minimise disruptions to our service. We are still committed to being there for you, our valued customers, when you need us the most. As we continue to experience a high level of queries, we request that you keep the phone calls (which can still be made to our main line) for any urgent and time-sensitive queries at this time.
We ask you for your patience and encourage you to send your queries to us via email where possible; email us at [email protected], or contact your local store by calling 0800 968 872.
We sincerely thank you for your support and understanding through these unprecedented times, remain isolated if you are required to, and above all, please take care!
16 March 2020
During these unprecedented times, we would like to update you with what is happening at YOU Travel & how we are managing the current situation.
As you can imagine, this is an extremely challenging situation which is changing on a daily basis and we are working tirelessly to deal with departures currently up until 31 May. For anyone travelling from June onwards, we would ask you to please wait for us to contact you when the time is right. We are finding that we are getting better solutions for our clients by waiting until you are covered by supplier travel deferment policies, rather than making the decision to cancel the trip on your own, as fees will be applicable.
We have amazing relationships with our airlines and suppliers which helps to make the change process easier with waivers. We also have the knowledge to do this. If we can’t fix it, we will wait on hold for hours on your behalf to find a solution. At YOU Travel, we have many years combined travel industry experience and we are working together to advocate the very best solution and outcome for you, our valued clients.
This is a difficult time for us all, with uncertainty about how long this situation will continue, and when we can expect things to begin to return to normal. We have been in business for a long time and operate a financially sound business that will ensure we are here to service you when the time is right to travel again.
The World is just too amazing not to see – and like you, we look forward to resuming our wanderlust as soon as possible.
We thank you for your patience, understanding, loyalty and support over this time.
BE INFORMED. BE PREPARED. FOR THE LATEST INFO VISIT:
NZ Government SafeTravel
NZ Government Unite Against COVID-19
World Health Organisation
The Ministry of Health
IATA - International Air Transport Association